Introducing AIS’ Managed Services

If you need managed services to maintain peak IT network operations, consider us here at Applied Information Sciences. We’ll manage all your IT services for a predictable cost so you can focus on more strategic investments. AIS’ Managed Services Practice provides ongoing responsibility for monitoring, patching and problem resolution for specific IT systems on your company’s behalf.

Capabilities

  • Patching
  • Monitoring
  • Alerting
  • Backup and Restore
  • Incident Response

AIS’ Managed Service Practice has up to 24×7 coverage for initial responses to incidents through a combination of dedicated, part- and full-time staff, both onshore and offshore. AIS prides itself in being on the leading edge of managed services support. Our collaborative, disciplined approach is committed to quality, value, time and budget.

AIS’ Support Request Triage Process

Our tier 1 staff will escalate incidents that cannot be resolved to the proper area.  When an issue is escalated, we will put out a call for help based on the technical area of expertise in question. We will utilize AIS assets to spend time resolving issues. You aren’t just hiring a few support agents; you are hiring all of AIS’ depth and breadth of over 35 years’ experience in technology innovation.

We are focused on the following​ platforms, but will consider engaging with others on a case-by-case basis:

  • Cl​oud Migration (Lift & Shift, + Optimizations, Rewrite)
    • AIS will manage and support your system after migrating it to the cloud
  • Upgrades
    • AIS will upgrade your system(s) to later versions and keep them up to date
  • SharePoint​​ & SharePoint Online
    • On-Premises VMs
    • Cloud IaaS (Azure/AWS/etc.)
    • Cloud PaaS (O365) ​
  • CRM & CRM Online
    • On-Premises VMs
    • Cloud IaaS (Azure/AWS/etc.)
    • Cloud PaaS (O365) ​
  • O365
    • Exchange
    • Skype
    • Office
    • ​OneDrive

AIS’ managed service offerings are broken into management and support and include the following services:

  • Management
    • Monitoring/Alerting​
    • Patching​
    • Backup/Restore​
    • Reporting​
  • Support
    • Support Requests (incidents)​​
    • Service Level Agreement (SLA on response time, notresolution) ​
    • Application Support​
    • Other Support​

The following table shows some of our customers and the type of Managed Services work we’ve done for them: ​

Customer​​​ ​Project Description
​​American Gas Association (AGA)​ ​Lift and Shift from SharePoint to Azure Web App

  • Support Incident Response
    • ​Break fix
    • User Mgmt.​

SharePoint On-Premises (VM)

  • Support Incident Response
    • ​Break fix
    • User Mgmt​
​State Employees Credit Union ​SharePoint On-Premises (VM)

  • Patching
  • Monitoring / Alerting
  • Backup / Restore
  • Support Incident Response
    • ​Break fix
    • Application Support
​Concentra ​Azure Web App

  • ​Application Support

Citrix

  • Sub contract to Accelera for Citrix Managed Services
​Presidential Inauguration Committee ​O365 (Mail, SharePoint Online)

  • ​Monitoring / Alerting
  • Support Incident Response
    • ​Break fix
    • Application Support
​Healthcare Receivable Specialists, Inc. (HRSI) ​Custom Web App in AWS (IaaS)

  • Patching
  • Monitoring / Alerting
  • Backup / Restore
  • Support Incident Response
    • ​Break fix
    • Application Support​
​AIS Blog ​WordPress hosted by Dream Objects

  • ​Monitoring / Alerting
  • Support Incident Response
    • ​Break fix
    • Application Support
​AIS Internet ​Orchard Web App hosted in Azure

  • ​Monitoring / Alerting
  • Support Incident Response
    • ​Break fix
    • Application Support​​​
​GEICO ​Custom Azure Web App

  • ​Application Support
  • Provisioning
  • Deployment
  • Monitoring and Alerting

If you’re interested in learning more about AIS’ Managed Services, please feel free to email me (mark.trevino@appliedis.com) or Bryan Kail (bryan.kail@appliedis.com) directly.

 

About Mark Trevino

Mark Treviño is a technical professional with a vast background in many areas of computing ranging from electronics and hardware to system administration. Over 16 years of experience in system administration with 8 years of solid experience with Microsoft server administration. Mark has spent the majority of his tenure at AIS working with the Managed Services Practice.